General
General
How do I contact you ?
Just take a look on our Contact Us Page.
You can visit the Store, give us a call or complete the contact form.
Do you sell eBikes, eScooters, EUCs etc. or repair them ?
Both...
But please take a look at the specific sections to get a better idea of what we can/can't fix.
eBike
eBike
Do you repair eBikes
It's early days for us on the eBike front. So for now, we are limiting repairs primarily to the products we sell.
Do you sell eBikes
We're working on it...
Now that we have moved to a bigger store with a bit more room, we hope to add a number of eBikes to the product range soon.
EUC
EUC
What EUC Brands do you sell ?
We have partnerships with Inmotion and Kingsong which we intend to continue as both manufacturers have shown a long term commitment to their products.
We keep thinking about Gotway/Begode, but build quality and spare parts availability concerns made us hesitate. We are please to see that QC issues appear to have greatly improved of late. But the constant changes mean device longevity in terms of spares and support are still a concern. It may happen, currently under review...
Can you repair my EUC
It Depends...
EUCs purchased from us
Of course for EUCs purchased from us, we offer Warranty, Spare Parts and Support etc.
Other EUCs
For other EUCs, if the issue is covered under warranty, we would suggest contacting the reseller or manufacturer. If the product is out of warranty or a non warranty repair, then we will try our best to help.
Best option would be to pop in, give us a call or drop us a message using the Contact Us page giving some details of the EUC and exactly what the issue is.
eScooter
eScooter
Can you repair my eScooter
It Depends...
eScooters purchased from us
Of course for vehicles purchased from us, we offer warranty, spare parts and support etc.
Other eScooters
For other eScooters, if the issue is covered under warranty, we would suggest contacting the reseller or manufacturer. If the product is out of warranty or a non warranty repair, then we will try our best to help.
Mechanical Repairs - We are usually able to do mechanical repairs such as tube/tyre changes, brake cables, brake pads etc. on standard scooters.
For more exotic stuff, best to discuss it first, we may need to take a look. Often it will be a case of we can do it if you are able to get the parts.
Electrical repairs - Such as error codes, the scooter not switching on/charging etc.
Unfortunately, the answer is often No, as we don't have the diagnostic tools or spare parts. We normally advise that you contact the manufacturer or reseller to help identify the issue.
Having said that...
- If you know what the fault is and can also provide the parts, then we may be able to install the Parts for you.
- We do keep a few more common parts for some popular scooters in stock.
- In some instances, we can do some basic diagnostics for a small charge to identify if your battery has died for example.
- Again best to discuss it first and let us take a look.
Do you service eScooters?
We don’t have an eScooter “Service” option as such, but we do specific maintenance such as tubes, tyres and brakes etc.